Terms & Conditions
Effective: January 2026 · Version: 1.0
Acceptance of Terms
These Terms govern your use of the Manzil Commute mobile application, operated by Manzil Commute, Lahore, Pakistan. By registering an account, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the platform.
Eligibility
To use Manzil Commute, you must: • Be female. • Be at least 18 years of age to register as a driver. • Be at least 16 years of age to register as a passenger, provided you hold a valid Smart Card or CNIC. • Carry your Smart Card or CNIC while travelling, as Cantonment authorities may verify identity at checkpoints. • Provide a valid Pakistani phone number. • Provide accurate personal information during registration. • Not have a previously terminated Manzil account.
The Platform
Manzil is a technology platform that connects female passengers with female drivers. Manzil is not a transportation company and does not employ drivers. Drivers are independent individuals who choose to offer rides through the platform. Manzil makes no guarantee of continuous service availability. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
No Employment Relationship
Drivers using the Manzil platform are independent users and are not employees, agents, partners, representatives, or joint venture partners of Manzil Commute. Nothing in these Terms creates an employment or agency relationship between Manzil and any driver.
Driver Verification
Manzil reviews the identity and vehicle documents submitted by drivers as part of the registration process. Document verification is intended to confirm identity and eligibility only. Manzil does not guarantee the character, conduct, criminal history, driving ability, or suitability of any driver or passenger.
Passenger Terms
When you submit a ride request, it is sent to nearby eligible drivers. A ride is only confirmed after: • A driver accepts your request. • You confirm the match within 60 seconds. If you do not confirm within 60 seconds, the match expires automatically. Passengers should arrive at their pickup location on time. Repeated no-shows may result in account review. Passengers may cancel a trip before pickup without charge. Once pickup has occurred, cancellation is not permitted. A trip can only end when the driver confirms drop-off.
User Responsibility
Users are responsible for providing accurate pickup and drop-off locations and, where reasonably possible, ensuring those locations are safe and accessible. Manzil is not responsible for delays, cancellations, or issues arising from incorrect or unsafe location information provided by users.
Driver Terms
Before going online, drivers must submit: • CNIC (front and back) • Driving licence (front and back) • Verification selfie • Vehicle details and photos All submitted documents are reviewed by Manzil administrators. Drivers must: • Keep their vehicle in roadworthy condition. • Comply with all Pakistani traffic laws. • Be solely responsible for the safe operation of their vehicle. • Ensure that all legally required licences, registrations, insurance where applicable, permits, and vehicle documents remain valid while using the platform. Failure to maintain valid documents may result in account suspension.
Fares & Payments
Fares are calculated using a distance-based formula. The applicable per-kilometre rate is determined by Manzil and shown before booking. For carpool trips, the fare is divided among passengers according to each passenger's individual travel distance. This calculation is performed automatically by the Manzil system and displayed to each passenger before the trip is confirmed. Drivers and passengers settle payments directly through cash or bank transfer. Manzil does not collect ride fares or act as a payment intermediary. If there is a dispute regarding the fare amount, contact support@manzilcommute.com. Manzil will review the dispute and may take action, including suspension or removal of an account, where a driver or passenger is found to have demanded or collected an amount inconsistent with the fare shown in the app.
Platform Fees (Drivers)
Manzil charges a 5% platform service fee on every completed trip. These fees accumulate over a rolling 30-day billing cycle. At the end of each cycle: • Drivers receive an email and push notification. • The notification includes the total amount due and bank transfer instructions. • Drivers upload the payment receipt through the app. • Manzil reviews and confirms payment within 48 hours. Failure to pay within the due period may result in account suspension. Drivers are solely responsible for declaring and paying any taxes on income earned through the platform in accordance with applicable Pakistani tax laws. Manzil is not responsible for any tax obligations of drivers.
Cancellations
Passengers may cancel any trip before pickup without charge. Drivers may cancel before any passenger has been picked up. Repeated cancellations by either party, regardless of reason, may be investigated by Manzil and may result in account suspension or removal.
Ratings & Reports
After each completed trip, passengers may rate drivers from 1–5 stars and drivers may rate passengers from 1–5 stars. Ratings help maintain service quality. Where a user's rating remains consistently low or receives repeated low ratings, Manzil may investigate and may suspend or permanently remove the account at its discretion. Manipulating ratings is a violation of these Terms. Users may report another user for safety or conduct concerns. All reports are reviewed by Manzil administrators. Submitting false or malicious reports is a violation of these Terms.
SOS & Safety
The SOS button is available throughout the app. Pressing SOS will: • Immediately alert Manzil administrators with your live location. • Send a one-time SMS to your registered emergency contact. The SOS feature does not automatically contact emergency services. For emergencies, contact: • Police — 15 • Rescue — 1122 • Edhi — 115 The SOS feature must only be used during genuine emergencies. Intentional misuse of the SOS feature may result in suspension or permanent removal from the platform.
Behaviour During Trips
Users must behave respectfully throughout every trip. The following are strictly prohibited and may result in immediate suspension or permanent removal: • Smoking, consuming alcohol or illegal substances • Harassment, threats, intimidation, or violence • Vandalism or damage to property • Any behaviour that endangers another person
Prohibited Conduct
Users must not: • Register using false information. • Share their account with another person. • Harass, threaten, or intimidate any user. • Use the platform for unlawful purposes. • Manipulate the matching algorithm or ratings. • Operate a vehicle that is not approved by Manzil or does not belong to them. • Transport illegal drugs, weapons, explosives, stolen property, hazardous materials, or any item prohibited under the laws of Pakistan. • Reverse engineer, decompile, modify, scrape, or interfere with any part of the Manzil platform. • Attempt to bypass, manipulate, share, or abuse the OTP verification system or access another user's account without authorisation.
Fraud Prevention
Fraudulent activity is strictly prohibited. This includes submitting false documents, creating duplicate accounts, manipulating GPS or location data, creating fake rides, or attempting payment fraud. Such activity may result in immediate suspension or permanent termination and may be reported to the appropriate authorities where required by law.
Damage to Vehicles
Passengers may be held financially responsible for damage they intentionally or negligently cause to a driver's vehicle, including damage to the interior, exterior, or equipment.
Lost Property
Users are responsible for their personal belongings at all times. If an item is left behind, Manzil will make reasonable efforts to help the passenger and driver contact each other, but cannot guarantee recovery of lost property and accepts no liability for lost, damaged, or stolen items.
Accidents & Medical Emergencies
Road Accidents: In the event of a road accident, users should immediately contact the appropriate emergency services. Manzil may assist by providing available trip records where legally permitted, but is not responsible for injuries, property damage, financial losses, or claims arising from accidents occurring during a trip. Medical Emergencies: Drivers and passengers acknowledge that they are not medical professionals. In the event of a medical emergency, users should contact emergency services immediately. Manzil may assist by providing available trip information but cannot provide medical assistance or accept responsibility for medical outcomes. Vehicle Breakdowns: Manzil is not responsible for delays, cancellations, or losses resulting from vehicle breakdowns, mechanical failures, flat tyres, fuel shortages, or other vehicle-related issues during a trip.
Account Suspension
Manzil may suspend or permanently terminate an account if: • These Terms are violated. • Safety reports are substantiated. • Fraudulent documents are submitted. • A user's rating falls below standards as determined by Manzil at its discretion. • Platform fees remain unpaid.
Intellectual Property
The Manzil Commute name, logo, branding, software, application design, trademarks, graphics, and all other intellectual property remain the exclusive property of Manzil Commute. Users may not copy, reproduce, distribute, or use any part of the platform without prior written permission.
Indemnification
Users agree to indemnify and hold Manzil Commute harmless from any claims, losses, damages, liabilities, or legal expenses arising from their use of the platform, their breach of these Terms, or their violation of any applicable law.
Liability & Disclaimer of Warranties
Manzil Commute is a technology intermediary. We connect passengers and drivers but do not control how transportation services are provided. Drivers are solely responsible for the safe operation of their vehicles. Manzil Commute makes no warranties, express or implied, regarding the platform, including but not limited to warranties of fitness for a particular purpose, merchantability, or uninterrupted availability. Manzil Commute's liability is limited to the maximum extent permitted under the laws of Pakistan.
Force Majeure
Manzil Commute shall not be liable for any delay, interruption, or failure to provide services resulting from circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, fires, internet or telecommunications outages, power failures, government actions, strikes, civil unrest, war, or epidemics.
App Updates
Users may be required to install mandatory app updates before continuing to use the platform. Manzil Commute is not responsible for any issues arising from use of an outdated version of the application.
Inactive Accounts
Accounts that remain inactive for 24 consecutive months may be automatically deactivated. Users will be notified before deactivation where possible.
Law Enforcement
Manzil Commute may disclose user information where required by applicable law, court order, lawful government request, or where reasonably necessary to investigate fraud, protect users, enforce these Terms, or comply with legal obligations.
Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Lahore, Punjab. Before initiating legal proceedings, users must contact support@manzilcommute.com. Manzil Commute aims to resolve disputes within 7 business days. If the dispute remains unresolved, users may pursue legal remedies through the courts of Lahore.
Changes to These Terms
Manzil Commute may update these Terms as the platform evolves. Users will receive at least 7 days' notice through push notifications before any changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
Contact
Manzil Commute Lahore, Punjab, Pakistan Support: support@manzilcommute.com Privacy: privacy@manzilcommute.com Response Time: Within 2 business days